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Messaging

Every client text, in one inbox.

Clients text your salon's own number, and the desk answers from the same iPad that runs your book. Reminders go out on their own, and techs can text the desk when they're running behind.

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HHope(714) 555‑0188Pedicure · Kim · 2:00Late 15 min
Yesterday 2:00 PM
Hi Hope, reminder: pedicure with Kim tomorrow at 2:00 PM at Lotus Nail Bar. See you then!Automatic reminder
Today 1:18 PM
Kim texted LATE 15. Running about 15 min behind.
Hi Hope, Kim is running about 15 minutes behind today. Is 2:15 still okay?Desk · 1:19 PM
Yes that works, thank you!1:24 PM
Running lateSee you soonBook a time
Reply to Hope…Send

Texts that save the desk a phone call.

Every message lands next to the booking it belongs to, so whoever is at the desk can answer without asking around.

Automatic reminders

Clients who opt in get a reminder the day before. No one has to remember to send it.

Your salon's own number

Texts come from one number for your salon, not a tech's personal phone.

Running late? Say so

When a tech texts LATE 15, the desk sees it and can let the next client know in a tap.

Techs text the desk too

Techs can text TODAY or TIPS to check their day, and their messages land in the same inbox.

Coming soon

AI help with replies is on the way.

We're building AI that drafts replies and handles simple requests, with the desk approving anything it sends. It isn't in Pemma yet, so we won't sell it to you until it is, and it will be included in your price when it ships.

Draft repliesSuggests an answer to common questions, and the desk sends it.
Book from a textTurns "any time Saturday?" into real open times from your calendar.
Answer missed callsTexts back a caller you missed, so they don't try another salon.

Messaging questions

Does texting cost extra?

[TEXTING TERMS]

Do clients have to opt in?

Yes. Reminders only go to clients who agree to texts, and anyone can reply STOP at any time.

Which number do texts come from?

Your salon's own Pemma number. [NUMBER SETUP DETAILS]

Can we text in Vietnamese?

Yes. Reminders go out in English or Vietnamese, and the desk can reply in either.

Booking Reminders go out for every booking.Check-in & checkout Walk-ins, tickets and tips.Pricing Texting included in one price.

See the inbox in the demo.

Text the demo salon from your own phone and watch it land.

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